Frequently Asked Questions

 

What does Edgely sell?

Edgely is an online store specializing in women’s clothing.

Where does Edgely ship?

We currently ship to addresses within the United States only.

How long does order processing take?

Orders are generally processed within 1–3 business days.

How long does delivery take?

After processing, estimated delivery takes 5–11 business days.

Is shipping free?

Yes. Standard shipping is free on all orders.

Which shipping carriers do you use?

Depending on the order and destination, shipments may be handled by USPS, UPS, FedEx, DHL, or other available delivery providers.

What is the order cutoff time?

Our order cutoff time is 5:00 PM New York time.

What payment methods do you accept?

Available payment methods may include:

• Shop Pay

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• Apple Pay

• Google Pay

• PayPal Wallet

What currency are your prices shown in?

Prices are displayed in U.S. dollars (USD).

Can I return my order?

Eligible items may be returned within 30 business days, subject to our return requirements.

Who pays for return shipping?

For eligible returns, the customer is responsible for return shipping costs.

What items cannot be returned?

Items may be ineligible for return if they have been used, worn, washed, damaged after delivery, or have had their original tags, labels, or stickers removed.

Returns may also be refused for items without their original packaging or included components, items showing signs of use, customized or personalized products, certain clearance or final-sale products, gift cards, digital products, items damaged through misuse, and returns submitted after the applicable return period.

Do I need an unboxing video?

For issues involving a damaged, defective, incorrect, or otherwise affected product, an uncut unboxing video clearly showing the product and the issue may be required to evaluate the claim.

How long do refunds take?

Approved refunds are processed within 5–10 business days.

Where will my refund be sent?

Approved refunds are issued to the original payment method used for the purchase.

How can I contact Edgely?

You can contact us at:

Email: support@edgely.shop
Phone: +1 779 290 6460
Support: 24/7 by email

Business Address:
1548 W Lane Rd
Machesney Park, IL 61115
United States.