Refund policy

At Edgely, we want you to be satisfied with your purchase. If you need to return an eligible item, please review the requirements below before sending it back.

Return Window

We accept eligible returns within 30 business days of delivery.

To qualify for a return, the item must be in its original condition and meet all applicable return requirements described below.

Items Not Eligible for Return

We do not accept returns for:

  • Products that have been used, worn, washed, or damaged after delivery.

  • Items with original tags, labels, or stickers removed.

  • Products returned without their original packaging, box, wrapping, or protective materials.

  • Items returned without accessories, manuals, free gifts, or other components included with the original purchase.

  • Products with stains, odors, smoke smell, pet hair, or other visible signs of use.

  • Customized, personalized, or made-to-order products.

  • Clearance, final-sale, or items marked “Non-Returnable,” unless the item is defective, damaged, or incorrectly shipped.

  • Gift cards and digital products.

  • Products damaged due to misuse, accidents, negligence, or unauthorized repairs.

  • Items returned after the 30-business-day return period.

  • Products returned with parts or components missing that were included at the time of delivery.

  • Items returned without prior return authorization, where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or with an issue that was not caused by use or handling after delivery, please contact us as soon as possible at support@edgely.shop.

For these claims, Edgely may require an uncut unboxing video clearly showing the package being opened, the product, and the issue. Providing clear photos or other information may also be requested when necessary to review the claim.

Please do not send an item back before receiving return instructions from Edgely.

Return Shipping

For eligible returns that are not due to an item being defective, damaged, or incorrectly shipped, the customer is responsible for the return shipping cost.

How to Request a Return

To request a return, contact:

Edgely
1548 W Lane Rd
Machesney Park, IL 61115
United States

Email: support@edgely.shop
Phone: +1 779 290 6460

Our support is available 24/7 by email.

Please include your order information and explain the reason for the return. We will provide the applicable return instructions if your request is eligible.

Return Address

Approved returns should be sent to:

Edgely
1548 W Lane Rd
Machesney Park, IL 61115
United States

Please do not send returns to this address until your return has been authorized and you have received the applicable return instructions.

Refunds

Once your returned item is received and inspected, we will determine whether it meets the applicable return requirements.

If your return is approved, the refund will be issued to your original payment method.

Refunds are processed within 5–10 business days after the return has been approved. The time required for the refunded amount to appear in your account may vary depending on your payment provider.

If a returned item does not meet the stated return requirements, the return may be rejected and a refund may not be issued.

Contact Us

If you have questions about a return or refund, contact Edgely:

Email: support@edgely.shop
Phone: +1 779 290 6460
Support: 24/7 by email
Address: 1548 W Lane Rd, Machesney Park, IL 61115, United States.